Privacy Policy
1) What This Policy Covers
This policy explains how we collect, use, disclose, and protect personal information when you visit our website, request an audit, send us a message, book a call, or use our Services.
2) Information We Collect
- Contact information: name, email address, phone number (if provided), company name, and related details you submit.
- Business/process information: the tools you use, the workflows you describe, and details you provide about your operations or goals.
- Scheduling data: appointment date/time and related booking metadata if you book through embedded scheduling tools.
- Usage data: basic technical data such as IP address, device/browser type, pages viewed, and approximate location inferred from IP (typical for web hosting/logs).
- Cookies/local storage: small data stored on your device for site functionality and analytics (where applicable).
3) How We Use Information
- To respond to inquiries and provide audits, proposals, and Services.
- To schedule and manage appointments and service communications.
- To deliver transactional notifications you request (e.g., confirmations, reminders, operational updates).
- To secure, maintain, and improve our website and Services (e.g., troubleshoot issues, prevent abuse).
- To comply with legal obligations and enforce our Terms.
4) SMS / Phone (Transactional Notifications Only)
If you provide your phone number and opt in, we may send service and appointment-related texts or calls (transactional/functional notifications). We do not send SMS marketing unless you explicitly opt in to marketing messages separately.
- Opt-out: Reply STOP to cancel SMS at any time.
- Help: Reply HELP for help, or contact zakrok.ok@gmail.com.
- Rates: Message & data rates may apply.
- Consent: Consent is not a condition of purchase.
5) Sharing and Disclosure
We may disclose personal information to service providers who help us operate the website and deliver Services (for example: hosting, scheduling, communications, automation platforms, payment processors, and customer support tools). We disclose only what is necessary for those providers to perform their services.
Mobile Information / SMS Consent
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services.
If this policy describes sharing of personal information in other contexts, all the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.
6) Cookies and Analytics
We may use cookies or similar technologies to operate the site and understand usage. You can usually control cookies through your browser settings. If we use third-party analytics, those providers may set their own cookies and process usage data under their own policies.
7) Embedded Content and Third-Party Links
Our website may include embedded widgets (for example, scheduling or booking tools) or links to third-party sites. Those third parties may collect information directly from you and may use cookies or similar technologies. Their practices are governed by their own privacy policies.
8) Data Retention
We retain personal information for as long as needed to provide the Services, maintain business records, resolve disputes, enforce agreements, and comply with legal obligations. Retention periods vary depending on the type of information and the purpose for which it was collected.
9) Security
We use reasonable administrative, technical, and organizational safeguards to protect information. However, no method of transmission or storage is 100% secure. You are responsible for protecting any credentials and access you control.
10) International Visitors
If you access the site from outside the country where we operate, your information may be processed in jurisdictions with different data protection laws. By using the site, you understand that processing may occur in those jurisdictions.
11) Your Rights
Depending on your location, you may have rights to access, correct, or request deletion of certain personal information. To make a request, contact us using the email below. We may need to verify your identity before responding.
12) Children's Privacy
Our Services are not directed to children under 13 (or the equivalent minimum age in your jurisdiction), and we do not knowingly collect their personal information.
13) Changes to This Policy
We may update this policy occasionally. The “Effective date” above indicates the latest version. Continued use of the site after changes means you accept the updated policy.
14) Contact
Rock Automation
Email: zakrok.ok@gmail.com
Phone: 1 438-998-1512